Seven a.m. is usually a quiet time of day, but Sunday morning on Scotland Street in Ocean Isle Beach, chaos broke out. Brunswick County dispatch received 19 different calls in reference to a deadly house fire. The following are just a few of these emotional calls.
Here’s what one caller and dispatcher said to each other. Operator says, “911, What's your emergency?” Caller says, “I'm looking for the address.” Operator says, “Hello?” Caller says, “Let me see if I can help these people.” Operator says, “Okay.” Caller says, “Can you get the fire department here?” Operator says, “Sure, what's the address sir?” Caller says, “I'm not sure, Scotland Street. But they'll see it.” Operator says, “Where is that?” Caller says, “Ocean Isle Beach.” Operator says, “Okay.” Caller says, “Thank you.” Operator says, “Now, wait a minute, I need something better than that. I'm not familiar with the area.” Caller says, “Okay, I'm looking for an address.” Operator says, “Okay. What's wrong?” Caller says, “A house fire.” Operator says, Okay, I didn't know that sir, you didn't tell me.” Caller says, “It would be unit one, Ocean Isle Beach. House number one, Scotland Street.” Operator says, “Scotland?” Caller says, “Yes.” Operator says, “See if… Is there anybody there sir?” Caller says, “There are people here.” Operator says, “Could you ask anybody can give me an address.” Caller says, “They're trapped in the house lady!"
Citizens in and around the house fire called Brunswick county 911 to frantically get help for the victims they could hear in the fire.
Another caller says, “There's people up trapped on the second floor.” Operator says, “Okay, you got people entrapped?” Caller says, “Yes, they are trapped on the second floor.” Operator says, “Okay, we got them en-route to you. Try to get everybody out, okay? Thank you. Bye, bye."
During a different call dispatch said, “911, where's your emergency?” The caller says, “A man screamed, jumped out of the window of the house. It's totally engulfed in flames."
A different caller talked about the sounds they heard coming from the burning house. “I hear a lot of people, it’s burning really badly. There's a lot of flames. You can hear people yelling for people in the house, says the caller.” Dispatch said, “Like people are in there?” Caller says, “Yeah like people are in there.” Dispatch says, “okay."
In a separate call, dispatch says to a caller looking at the fire, “Okay, is there anyway you can see if there's still anyone inside?” Caller says, “Literally, ma'am, when I tell you the entire house is completely and 100% in flames right now.” Dispatch says, ”Okay.” Caller says, “If anyone is in that house, I doubt that they are alive at this point."
The overall sense of feeling from 911 callers in the area was helplessness, as many watched their neighboring house light up the early morning sky.

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